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Requesting Items

Your library membership allows you to request up to a maximum of:

  • 4 Inter-Library Loans (ILL)
  • 20 Regional One Library requests per full membership.

Requests may be made in person, via the online catalogue, by phone or email. The minimum time it takes for an inter-library loan to arrive is 2-3 weeks. It may take longer if the item is on loan or has other requests. When a requested item arrives, you will be advised according to your preferred method (i.e., e-mail or SMS).

Please remember to:

  • ​Request only items that are required.
  • Research to identify you are requesting the right item.
  • Request series items individually, as items ordered together may not arrive together.

How to guides

  • Go to our library catalogue

    1. Log in using your library card number and PIN.
    2. Search the catalogue for the item you want.
    3. Click the Place Hold button. A window will pop up with the item you are requesting.
    4. To complete the request, click Place Hold and OK.
  • Send requests directly to us from the SLWA website by following these steps:

    1. Access the State Library of WA catalogue:
    2. Search the SLWA catalogue to find the item you want to request.
    3. Click on the envelope icon on the right to email the requested item to us.
    4. Email your request to:
    5. In the ‘Subject’ box enter your name, library card number and your pickup location (Bunbury or Withers). For example – John Smith CL204B2468137D Bunbury or John Smith CL204B2468137D Withers. PLEASE NOTE: Without this information we are unable to identify you or your preferred pickup location.
    6. Click Send and then OK.
    7. You can keep searching for additional titles following the steps above. Please note there is a limit of 4 requests at a time for full memberships.