The South West Sports Centre is pleased to announce the trial of a new online membership suspension feature (running from November 2026 to May 2027), giving members greater flexibility and convenience when managing their memberships.
Members can now submit eligible suspension requests directly through the Customer Portal, allowing them to manage their account anytime and anywhere, without the need for phone calls, emails, or in-person visits.
With the new feature, members can:
- Request membership suspensions online at a time that suits them
- Select suspension dates that may fall outside their regular payment schedule
- Manage their membership without contacting the Centre
- View account information through the Customer Portal
- Receive automatic confirmation once a suspension request has been submitted
Throughout the trial period, members will be invited to provide feedback on the online membership suspension process.
This feedback will help inform the evaluation of the trial and determine whether the feature will be introduced as a permanent offering.
Important Payment Information
To ensure memberships remain up to date, payment adjustments may occur when a suspension is applied.
Members should note that:
- Payments before and/or after a suspension period may differ from the usual debit amount
- Any payment adjustments are made in accordance with the membership suspension policy
- Payment amounts will never exceed a member's regular membership deduction
- Pro-rata charges may apply if a membership is reactivated earlier than originally requested
This trial aims to provide a more convenient and user-friendly experience, while maintaining flexibility for members who may need to temporarily pause their membership.
Members can access the Customer Portal to submit their suspension request and receive immediate confirmation once it has been processed.
For any questions or assistance, members are encouraged to contact the South West Sports Centre team on 9795 2222.
Frequently Asked Questions
No. Direct debit dates remain the same.
Suspensions may result in credits or pro-rata adjustments, so members only pay for days their membership is active.
No. Payments will never exceed the member’s regular direct debit amount.
A pro-rata amount may be payable between the return date and the next scheduled direct debit. Any available credit will be applied first.
No. Staff can still process suspension requests on behalf of members.
Yes. Suspensions must be taken in minimum increments of 2 weeks.
Yes. There is an annual allocation specific to your membership type. Please check with a Membership Officer if unsure.
Yes, unless you have an admission.
Members should contact the Membership Team if they need to amend an approved suspension.
Yes, provided the total suspended time does not exceed the annual suspension allowance.
No. Membership access is paused for the duration of the suspension period and will automatically resume on the nominated return date. If you would like to attend, you will need to end your suspension, or pay a casual entry fee
Your membership will reactivate on the nominated date and any applicable pro-rata charges or credits will be applied to ensure you only pay for active membership days.
You will receive a confirmation email once your request has been processed and be able to check your approved suspensions via the customer portal.
Yes, any suspension time will be applied to the end of the membership as an extension.
Backdated suspensions are not permitted unless exceptional circumstances are claimed. See a Membership Officer for more information.
Depending on where the suspension occurs in a payment cycle there may be a pro rata charge to cover the time between the suspension end and the next billing date.
Membership suspensions must have an end date. Alternative membership options may need to be discussed with a Membership Officer.