Services go digital in response to COVID-19

Thursday, 2 April 2020

The City of Bunbury has been working to deliver a digital platform for its planning and building services to ensure business continuity in response to the Coronavirus (COVID-19) pandemic.  

All documents relating to planning and building services including policies, strategies, structure plans, forms and guidelines are now available digitally on the City’s website.  

Digital mapping is also available via the City’s Intramaps platform, which includes the Local Planning Scheme, building outlines and aerial photography for all land parcels in Bunbury.

City staff are now working to improve and extend the information made available via Intramaps to increase the public’s knowledge and access to relevant information.

Planning and building business systems have also been transformed to allow all applications to be lodged and processed electronically via an online portal or by emailing

City of Bunbury CEO Mal Osborne said the City was working quickly to implement actions identified in its Relief and Recovery Plan to help ease some of the challenges local businesses and the community were experiencing.

“Applications are being turned around in record time and this is only going to help stimulate economic activity and help the local recovery process,” Mr Osborne said.

“We understand this is a very challenging time and the City is continuing to look at innovative ways to help with business continuity now and into the future.”

The City has received an above average number of development applications in recent weeks indicating ongoing confidence in Bunbury and further hope for a quick recovery.

The transition to a digital planning services platform was outlined as an immediate action in the City’s Relief and Recovery Plan. 

Other measures to be implemented in relation to planning and building services include: 

  • A review of planning, building and environmental health fees to incentivise economic activity; 
  • Free extensions for development approvals and extending timeframes;  
  • Waive renewal fees for home-based businesses and occupations; 
  • Express turnaround for change of use and development approval applications.